We want you to love Mintvea. If you're not happy with your first order, we'll make it right.
30-DAY GUARANTEE
If you're not satisfied with Mintvea for any reason, email us at support@mintvea.com within 30 days of your order being delivered and we'll refund the purchase price of your order. You don't need to send the product back.
To keep this fair for everyone, the guarantee applies to one order per customer/household. Shipping charges (if any) are non-refundable.
HOW TO REQUEST A REFUND
Email support@mintvea.com with:
- Your order number
- The email used at checkout
- A short note on why it wasn't a fit (optional, but it helps us improve)
We'll reply within 1–2 business days. Approved refunds are sent to your original payment method. Depending on your bank, it can take 5–10 business days to show up.
DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice.
LOST PACKAGES
If your tracking shows no movement for 10+ business days, or your order hasn't arrived within 25 business days of purchase, contact us and we'll reship or refund your order.
CANCELLATIONS
Orders can be canceled for a full refund within 12 hours of purchase, as long as they haven't shipped. Email support@mintvea.com as soon as possible.
EXCEPTIONS
- Refund requests made more than 30 days after delivery
- Orders already refunded or replaced
- Orders with a chargeback or payment dispute already opened
PLEASE CONTACT US FIRST
If something's wrong, email us before filing a dispute with your bank. We can almost always fix it faster.
Questions? support@mintvea.com